The Candlestick

Refund and Returns Policy

Last Updated: 03/04/2025

At The Candlestick, we are committed to customer satisfaction—we aren’t happy until you are! If you are not completely happy with your order, we offer returns and refunds under the following conditions:

1. Returns Eligibility

You may return an item if:

  • It is unused and in its original packaging.
  • The return is requested within 5 days of receiving your order.
  • The item is defective or damaged upon arrival.

2. Non-Returnable Items

Certain items cannot be returned, such as:

  • Used or opened products.
  • Custom-made or personalized items.
  • Sale or clearance items (unless defective).

3. How to Initiate a Return

To initiate a return, refund, or exchange, please visit our contact page at thecandlestick.co.uk/contact-us and fill out the contact form. Be sure to select “Return, Refund or Exchange Request” as the reason for your inquiry. Once submitted, our team will review your request and provide further instructions.

4. Refund Process

  • Refunds will be issued to the original payment method within 5 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you received a defective or damaged item, we will replace it at no extra cost. Contact us within 5 days for assistance.

6. Contact Us

For any refund or return inquiries, please visit thecandlestick.co.uk/contact-us and submit a request.