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Last Updated: 03/04/2025
Welcome to The Candlestick! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecandlestick.co.uk. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Payment details are processed securely by third-party payment processors; we do not store payment card details.
- Order Information: Purchases, transaction history, and delivery details.
- Usage Data: IP addresses, browser type, device information, and website interaction details.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders, ensuring that our handcrafted, vegan, eco-friendly soy wax candles are delivered to you with care.
- To improve our website and customer experience.
- To send order updates, promotions, and newsletters (you can opt-out anytime).
- To comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell your information. However, we may share your data with:
- Service Providers: Including third-party shipping companies and payment processors to facilitate order fulfillment and customer service.
- Legal Authorities: If required by law or to protect our rights.
4. Data Security
We implement security measures to protect your data; however, no method is 100% secure. We work with trusted third parties to ensure your information is handled safely.
5. Your Rights
You have the right to access, correct, or delete your personal information. Contact us at [email protected] to exercise your rights.
6. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date.
For any questions, contact us at [email protected].